Privacy Policy

Last updated: August 26, 2026

This Privacy Policy explains how Bidro LLC ("Bidro," "we," "us," or "our") collects, uses, and shares information about you when you use our mobile applications, our website at joinbidro.com, and related services (together, the "Services"). Bidro currently serves customers in Denton County, Texas, and accepts Pros across the Dallas–Fort Worth metroplex. Account types include Customer and Pro.

By using the Services, you agree to the collection and use of information as described in this Policy. If you do not agree, please do not use the Services.

1. Information we collect

Information you provide to us

  • Account information. When you create an account we collect your name, email address, phone number, and password. Pros additionally provide business information such as business name and service categories.
  • Profile and verification information. Pros submit identity and business-registration verification information and insurance documentation, including a certificate of insurance (COI) and business formation documents (such as a certificate of formation). We review this information to determine eligibility to accept jobs.
  • Job information. When Customers post a job, we collect the details they provide, which may include the service address, description of the work, scheduling preferences, and photos or videos of the property area to be serviced — including before-work and completion documentation uploaded by Pros.
  • Communications. Messages sent between Customers and Pros through the Services, and communications you send to us (for example, support emails), are collected and stored.
  • Payment information. Job payments are processed by Stripe. Bidro Pro, the monthly subscription, is billed by Apple or Google, not by Stripe. We do not store full payment card numbers on our servers. We receive limited information from our processors, such as transaction amounts, payment status, and the last four digits of a card, so the app can show what happened. Pros provide payout information (such as bank account details) directly to Stripe. Payment for a job is between the Customer and the Pro. Bidro is not responsible for whether that payment is made or received.
  • Reviews and ratings. Reviews, ratings, and related feedback submitted after completed jobs.

Information collected automatically

  • Device and usage information. We collect information about the device and software you use to access the Services, such as device type, operating system, app version, IP address, and identifiers, and information about how you interact with the Services (such as pages or screens viewed and actions taken). Product analytics (PostHog) and crash reporting (Sentry) are configured to limit collection of personal information.
  • Precise location. With your permission, we collect precise GPS location to confirm you are in the Dallas–Fort Worth area, to show driving distance to jobs, and to confirm arrival at a job (within about 300 feet). If you decline, the app still works and asks for a ZIP code instead. We do not share a live map of a Pro on the way. Customers' service addresses are collected as part of job posts. You can turn location off in your device settings.
  • Cookies and similar technologies. Our website may use cookies or similar technologies for basic functionality and to understand aggregate site usage.

2. How we use information

  • Provide, operate, and maintain the Services, including matching Customers with Pros and facilitating quotes, scheduling, messaging, on-site logistics (including check-in), and payments;
  • Verify Pro identity, business registration, and insurance status;
  • Calculate Pro rankings, which are based on factors such as completed jobs, review quality, and reliability;
  • Process transactions and send related information such as confirmations and receipts;
  • Send service communications, such as job updates, quotes, and support responses;
  • With your consent where required, send you news about Bidro (you can opt out at any time);
  • Detect, investigate, and prevent fraud, abuse, and violations of our Terms of Service;
  • Comply with legal obligations and enforce our agreements;
  • Analyze usage to improve the Services.

We do not sell your personal information, and we do not use paid placement based on Pro payments to influence rankings.

3. How we share information

  • Between Customers and Pros. Sharing information between the two sides of the marketplace is core to how Bidro works. When a Customer posts a job, relevant details (including the general area and job description, and — once a Pro is hired — the service address and contact details needed to perform the work) are shared with the hired Pro. When a Pro quotes or accepts a job, their business name, profile, reviews, and verification status are shared with the Customer.
  • Service providers. We share information with vendors who perform services on our behalf. These include:
    • Amazon Web Services (AWS) — cloud hosting and storage;
    • Stripe — job payments and Pro payouts;
    • Apple and Google — billing for the Bidro Pro subscription;
    • Sentry — crash and error reporting;
    • PostHog — product analytics;
    • Anthropic — AI-assisted features such as job intake/description help and in-app assistance. Job content (for example descriptions and category data) may be transmitted to Anthropic's API for processing. Payment card numbers and government IDs are not sent to Anthropic. Insurance certificates, government IDs, and business-registration documents are analyzed within Bidro's AWS environment (Amazon Bedrock) and are not sent to Anthropic's API;
    • Google Maps Platform / Places — address autocomplete and geolocation (see Section 10).
    These providers may use the information only to perform services for us under agreements that limit their use of it.
  • Legal reasons. We may disclose information if we believe it is required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Bidro, our users, or others.
  • Business transfers. If Bidro is involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction. We will notify you of any change in ownership or use of your personal information.
  • With your consent. We may share information for other purposes with your consent.

4. Data retention

We retain personal information for as long as your account is active or as needed to provide the Services, resolve disputes, comply with legal obligations (including tax and payment records), and enforce our agreements. After you delete your account, certain job, payment, and tax records may be retained for a minimum of seven (7) years, or longer if required by applicable law or card-network rules, after which they are deleted or de-identified.

5. Your choices and rights

  • Access and correction. You can review and update most account information in the app. For anything else, contact us.
  • Deletion. You may request deletion of your account and associated personal information at any time by emailing support@joinbidro.com with the subject "Privacy request", or by using Me → Delete account in the app. We will delete your information except where retention is required by law or for legitimate business purposes such as completed-transaction records.
  • Marketing opt-out. You can opt out of non-essential communications via the unsubscribe link in those messages or by contacting us.
  • Location and notifications. You can control device location access and push notifications in your device settings. Some features (including GPS check-in) require location permission.

Depending on where you live, you may have additional rights under applicable law regarding access to, correction of, or deletion of your personal information. We honor such requests as required by the laws that apply to you and aim to respond to verified requests within 45 days. To exercise any right, contact support@joinbidro.com. We will verify your identity before acting on a request and will not discriminate against you for exercising your rights.

6. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit and restricted access to production systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we become aware of a breach affecting your personal information, we will notify you as required by applicable law.

7. Children's privacy

The Services are not directed to children, and you must be at least 18 years old to use them. We do not knowingly collect personal information from anyone under 18. If you believe a person under 18 has provided us personal information, contact us and we will delete it.

8. Users outside the United States

The Services are operated from the United States and intended for users in the United States. If you access the Services from elsewhere, you understand that your information will be processed in the United States, where data protection laws may differ from those of your jurisdiction.

9. Changes to this Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the Services or by email before the changes take effect. The "Last updated" date at the top of this page shows when this Policy was last revised.

10. Google Maps Platform

Bidro uses Google Maps Platform services, including the Places API, to provide address autocomplete and geolocation features. Your use of these features is subject to Google's Privacy Policy and the Google Maps Platform Terms of Service. Address data you enter into the address search field may be processed by Google in accordance with those policies. Bidro does not store your raw search keystrokes; only the final selected address and its coordinates are saved to your account or job.

11. California residents — CCPA disclosure

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:

  • Right to Know: You may request details about the categories and specific pieces of personal data we collect, the purposes for collection, and the categories of third parties with whom we share data.
  • Right to Delete: You may request deletion of your personal data, subject to certain exceptions (for example, data required to complete a transaction or comply with legal obligations).
  • Right to Opt-Out of Sale: Bidro does not sell your personal data. No opt-out is required, but we provide this disclosure for transparency.
  • Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

To submit a request, contact support@joinbidro.com. We aim to respond within 45 days.

12. Deleting your account

You can delete your Bidro account in the app: open Me, then Delete Account. That removes your sign-in, including Sign in with Apple or Google. Some job, payment, and tax records are kept as described above. Steps are also at joinbidro.com/delete-account.html.

13. Contact us

If you have questions about this Privacy Policy or our data practices, contact:

Bidro LLC
Denton County, Texas
support@joinbidro.com