Bidro is a small, local team behind a two-sided app — homeowners and Pros only. Whether you're a homeowner with a question, a Pro who wants to join, or you've hit a problem — write to us and a person will get back to you.
Questions about Bidro, help with the app, feedback, or anything that doesn't fit a category.
Trouble with a job, or a question about how payment works in the app? Include the job details. Whether a job is paid is between you and your Pro. Bidro is not responsible for whether that payment is made or received.
Questions about signing up, insurance verification, ranking, or payouts. Pros in our launch services — pressure washing, window cleaning, junk removal, drywall patch/repair, knob/lock install/replace, tree/bush trimming, and gutter cleaning — we'd love to hear from you.
Response time. We aim to reply within one business day. During launch it may occasionally take a little longer — we'd rather answer properly than quickly.
Service area. We currently serve Denton County, Texas — including Denton, Lewisville, Flower Mound, Little Elm, Corinth, Highland Village, and surrounding communities. If you're outside the area, you can still write to us; we keep a list of where to go next.
Privacy and account requests. To ask about your data or request deletion of your account and personal information, email support@joinbidro.com with the subject line "Privacy request". Details are in our Privacy Policy.